Error Opening Larger PSD Files

Question

I use PSE just about every day, in Expert mode only. I have large PSD files, several over 1 GB, but most in the 500 MB range. As of the last few days, I cannot open the larger ones. They crash with an error "could not complete the request because of a disk error", which I believe is not really related to disk problems. I have no errors on the smaller PSD files. However, all PSD's are taking significantly longer to load recently.

Configuration:

- I use Windows 10, PSE 15

- Files stored on 1 TB hard drive, which is currently less than 50% used

- Dell laptop with 32 GB memory

- In PSE, Preferences > Performance shows: Available Ram 25619 MB, and Let PSE use 70% (I had this on 80% originally and tried also with 90% and 70%).

I have no clue why this would just suddenly happen with the last couple days. I have plenty of disk space and available Ram. I had a problem recently (reported here) with eLive causing problems. I don't use eLive. That turned out to be some change Adobe implemented that incorrectly affected PSE users that don't use eLive. So, I have strong suspicions that this recent issue is due to something else they implemented around the time I started having this problem.

Any help would be appreciated. Thanks.

Dave_Tr. · Accepted Answer

Sorry for the late reply.  I did try resetting preferences early on.  The problem was, in fact, bad sectors on the hard drive.  I had someone replace the hard drive and reinstall windows.  Still trying as of now to get back to normal again.

Jeff Arola · Answer

I would reset the photoshop elements editor preferences by going to Edit>Preferences>General, clickingon Reset Preferences on next launch and restarting the photoshop elements editor.

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