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Participant
August 8, 2020
Question

Error Restoring Photoshop Catalog

  • August 8, 2020
  • 2 replies
  • 349 views

Due to a necessary re-installation of Windows 10 I had to re-install PSE 2019 as well.
After that I tried to restore the catalog in Photoshop Organizer (PSE 2019) form an external disk drive. The Back-up File (*.tly) was found.

But I received the following error:
"An error was found while restoring a catalog. It's best to contact your disk drive manufacturer to update on the latest firmware for your specific drive. Then try again."
The external drive works properly.
I found an old article about migration from between Vista en SP (

https://helpx.adobe.com/nl/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html)

that mentions the same problem.

 

Is there anyone whop can shwo me the way?

But it didn't help me out.

This topic has been closed for replies.

2 replies

Adobe Employee
January 11, 2021

Hi,

Could you please check if catalog can be restored to a different location?

Also, please share the catalog size and the system details.

Thanks,

Yachika

Participant
January 14, 2021

Hi Yachika,

 

sorry for the delay in responding.

 

Catalog size is 120gb. Cannot be installed to a different location, I had already tried that.

 

New Computer is a Mac Mini M1 with Big Sur, the old computer is an iMac mid 2011, not sure which system is on there, definitely not Big Sur.

 

Does this answer your questions?

 

Thanks for your help

 

 

Participant
January 9, 2021

Did you get a response to this? I have the same issue