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eddiehs
Participant
September 5, 2018
Question

error: the adobe help application could not load a URL because there is no internet connection

  • September 5, 2018
  • 2 replies
  • 1084 views

Its Photoshop elements 2018 (version 16) using windows 10 and bought from the Windowsapp store. We already had to fix a give an integer between 8 and 50 problem with a registry hack. Now this ...

Can't use any of the online support functions because of this error: the adobe help application could not load a URL because there is no internet connection.

But there is a connection. That has been carefully checked.

This topic has been closed for replies.

2 replies

M
mumbo12
Participating Frequently
January 14, 2022

Hi, finally found out the cause of Elements Help Menu not rcognising any internet connection! I spotted a program in the Windows Start Menu called Adobe Help which was installed along with Adobe Web Premium CS5.5 years ago. 

If you find you also have this program you could launch it, then click Edit/Preferences/General Settings and find the heading "Display Local Help content only:" and change it from YES to NO.  After doing this, Elements help menu works fine and so does Acrobat Reader's Help link.
The several Adobe Support I communicated with, didn't seem to know this, but I have now let them know.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
September 5, 2018

Check to see if your firewall or antivirus is blocking it.

E
eddiehsAuthor
Participant
September 6, 2018

Thanks for the suggestion. I only use the Windows 10 Defender for a firewall and anti-virus system. Unfortunately with it turned off the problem is still there with the same error message.

E
eddiehsAuthor
Participant
September 6, 2018

To Adobe Claire Heaven in response to email and the queries therein:

Thanks for the reply. The language used is English. It is a for Windows (10) application. See below for screenshot of the system info which I assume contains the serial number.

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