Question
Error when silently installing Photoshop Elements 2023
When attempting to silently install Photoshop Elements 2023, we get Exit Code: 1 and the below error from the logs.
Command line:
oem.exe -P PSE -SERIALNUMBER xxxx-xxxx-xxxx-xxxx-xxxx-xxxxError from logs:
05/22/23 11:32:22:586 | [FATAL] | 3420 | HDSetup | HDPIM | HDPIMProductRequest | | HDPIM | 2104 | Specified EsdDirectory './PSE' for product does not exist
Complete Log:
05/22/23 11:32:22:574 | [INFO] | 3420 | HDSetup | HDIM | ApplicationContext | | HDIM | 2104 | ************************* START Adobe Setup *************************
05/22/23 11:32:22:575 | [INFO] | 3420 | HDSetup | HDIM | ApplicationContext | | HDIM | 2104 | Adobe Setup Version: 5.8.0.592
05/22/23 11:32:22:578 | [INFO] | 3420 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2104 | Inside hdpimCreateSession
05/22/23 11:32:22:578 | [INFO] | 3420 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2104 | Entering into 'createHDPIMSession'
05/22/23 11:32:22:578 | [INFO] | 3420 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2104 | new session '{1EAC2EBB-0D30-402C-ACA7-240C56F1BBCC}' created
05/22/23 11:32:22:584 | [INFO] | 3420 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2104 | Exiting hdpimCreateSession, new session ID is '{1EAC2EBB-0D30-402C-ACA7-240C56F1BBCC}'
05/22/23 11:32:22:585 | [INFO] | 3420 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2104 | Inside hdpimInstallProduct with request <?xml version="1.0" standalone="yes"?>
<DriverInfo><ProductInfo><Name>Adobe Photoshop Elements 2023</Name><SAPCode>PSE</SAPCode><CodexVersion>21.0</CodexVersion><BaseVersion>21.0</BaseVersion><Platform>win64</Platform><EsdDirectory>./PSE</EsdDirectory><Dependencies><Dependency><SAPCode>EORG</SAPCode><BaseVersion>21.0</BaseVersion><EsdDirectory>./EORG</EsdDirectory></Dependency><Dependency><SAPCode>HPSE</SAPCode><BaseVersion>21.0</BaseVersion><EsdDirectory>./HPSE</EsdDirectory></Dependency><FFCChannel>nocc_sti</FFCChannel></Dependencies><IsNonCCProduct>true</IsNonCCProduct><SupportedLanguages><Language locale="cs_CZ"></Language><Language locale="de_DE"></Language><Language locale="en_US"></Language><Language locale="es_ES"></Language><Language locale="fr_FR"></Language><Language locale="it_IT"></Language><Language locale="ja_JP"></Language><Language locale="nl_NL"></Language><Language locale="pl_PL"></Language><Language locale="sv_SE"></Language></SupportedLanguages><MinimumSupportedRuntimeVersion>5.6.0.0</MinimumSupportedRuntimeVersion><HDBuilderVersion>4.0.52</HDBuilderVersion></ProductInfo><RequestInfo><uiDisplayLanguage>en_US</uiDisplayLanguage><verifyZips>true</verifyZips><InstallLanguage>cs_CZ,de_DE,en_US,es_ES,fr_FR,it_IT,ja_JP,ko_KR,nl_NL,pl_PL,sv_SE,zh_CN,zh_TW</InstallLanguage><deleteUserPreferences>false</deleteUserPreferences></RequestInfo></DriverInfo>
05/22/23 11:32:22:586 | [FATAL] | 3420 | HDSetup | HDPIM | HDPIMProductRequest | | HDPIM | 2104 | Specified EsdDirectory './PSE' for product does not exist
05/22/23 11:32:22:586 | [FATAL] | 3420 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2104 | Error occurred in starting install with error code '103'
05/22/23 11:32:22:586 | [INFO] | 3420 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2104 | Exiting hdpimInstallProduct with status '103'Any assistance would be appreciated.
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