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Participant
December 12, 2018
Answered

Error with new install on Mac Mojave

  • December 12, 2018
  • 5 replies
  • 980 views

Hello,

I just installed Photoshop Elements 2019 on a Mac running OS 10.14.2 and I when I click to launch the Photo Editor, I immediately get a dialog that says "There was an error opening this document.  The file is damaged and could not be repaired."  When I click the "OK" button, the editor launches but the dialog box comes back and keeps coming back and won't stay away.  This is a new install and this happened on the very first launch.  I force-quit the app and it just keeps happening.  I've tried holding down the command-shift-option keys while launching the editor to reset things, but this still happens.  Any ideas?

Thanks,

Ron

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    Correct answer Peru Bob

    Sorry, wrong link.

    See here:

    Download Photoshop Elements | 2019, 2018, and 15

    5 replies

    Peru Bob
    Community Expert
    Community Expert
    December 12, 2018

    Uninstall and download from here and reinstall:

    Download Adobe Premiere Elements | 2019, 2018, and 15

    Participant
    December 12, 2018

    You want me to install Premiere to fix my Photoshop issue?  Just checking...

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    December 12, 2018