Everything freezes when outline the subject using the advanced mode

Can you be more specific about what you mean by outlining?  Do you mean selecting using the Quick Selection tool.  If you are then talking about using other selection tools that don’t work, then I am guessing that you have opened the photo in 16 bit mode.  If this is the case, you will see (RGB/16) at the end of the file name tab:

In order to work with all of the editing tools, you will need to change the file to 8 bit.  Go to Edit>Mode and click on 8 Bits/Channel:

Next time when you are in the ACR (raw file) editor,  change the mode to 8 bits in the dropdown at the bottom of the window.  This setting will remain sticky whenever you open raw files in the future.

Hey ​@catherines0 

It sounds like this could be related to your Graphics Processing Unit (GPU), but I’d like to gather a bit more information to be sure.

Could you share your System Info? You can find it by going to Help > System Info in Photoshop Elements.

Also, were you able to submit a crash report, or did you see any specific error message when the program crashed?

In the meantime, you might find this article helpful for troubleshooting crashes and freezes: https://adobe.ly/4esPFtq

^CM

I cannot get a hold of adobe support . Whenever I type in option 3, it thanks me for using adobe and hangs up. I have tried using sales, billing, cancellation, and support - all with the same result.