Export command in File Info is not working

I still cannot get the File Info Template drop-down box to work in Photoshop Elements 15 for Mac. I am very disappointed with Adobe's Support. Adobe has not told me that the feature works for them on Mac in their lab. Adobe has not acknowledged the feature is indeed not working. Adobe has not responded to this problem at all. That is not support!!

I have a template for my copyright which completes the name and website URL fields automatically.

Try starting with a file with no metadata. Complete the fields you want to use as a template and then click the dropdown arrow next to template and choose export. Choose a name e.g. MyCopyright and Save the XML file.

When you open other images choose File >> File Info

Then select import and your saved template should be available to choose.

You get three options including the ability to overwrite any existing metadata.

It’s also possible to select multiple images in Organizer and in the Information tab to the right you can choose Edit IPTC information. That enables those fields to be used on a whole batch of images using either append or overwrite.