Extra copies of Adobe Premiere Elements on my computer.

Question

Discovered I've been billed for 3 downloads of Adobe Premiere Elements (APE). I only use one, and only found that I'd paid for 3 when I saw my credit card statement. How would I go about getting a refund on the 2 unneeded APE's? An odd question, maybe, but I'd be grateful for any direction/guidance. My 4 calls to Adobe get terminated at the Adobe end, for some reason.

Rgrds, Jacob

John T Smith · Answer

IF you are inside the time limit, try this

Return https://helpx.adobe.com/au/x-productkb/policy-pricing/return-cancel-or-change-order.html

Otherwise, you need chat

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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