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FastEddieHiker
Participant
April 24, 2017
Question

Face recognition problem

  • April 24, 2017
  • 1 reply
  • 298 views

Elements 15 asks me if it's attempt to recognize a face is correct.  Example: "Is this Jane? Yes, X(no)".  If the guess is wrong, i.e. it's Sally, the program will not allow me to choose X and then enter a name.  Previous versions have allowed me to make name corrections. 

What can be done about this?

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    April 25, 2017

    Hello,

    Thanks a lot for reaching out to us.

    I would request you to answer following quick queries of mine and try the suggestions wherever mentioned:

    • Is your catalog size very large?
    • Please try clicking 'x' at the suggestion, as you mentioned above, and wait for it to respond to your click. The large catalog size might be the reason for this behavior and might need some time to respond to your request.

    We have validated at this our end and the functionality works fine with Elements 15 also.

    In case the issue still remains unresolved, I would then request you to please attach a video or screenshot of your scenario to help us understand it better and provide the resolution accordingly.

    Thanks,

    Arshla

    F
    FastEddieHikerAuthor
    Participant
    April 25, 2017

    Arshia,

    Thank you for the response.

    Attached is my system information, including information about Elements 15

    and my Pictures folder files and size.

    I tried your suggestion to click on the X and wait for a response. It

    worked, but took 15-20 seconds before I could enter a new name.

    I'm surprised that it takes so long. I've had a number of previous

    Elements versions and, to my recollection, not had this problem. In

    Elements 15, the initial name suggestion is quick and if I accept the

    suggestion, the acceptance is quick. It's only when I wish to assign a

    name different from the suggested name, does the process slow down.

    Sincerely,

    Ed

    On Tue, Apr 25, 2017 at 12:27 AM, arshla jindal <forums_noreply@adobe.com>

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