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April 6, 2017
Question

Fatal errors Elements 13

  • April 6, 2017
  • 1 reply
  • 227 views

Getting 2 fatal errors when installing Elements 13 on new laptop from purchased DVD. Receive Exit error 7, Fatal DS003.

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    April 6, 2017

    Code 7 https://helpx.adobe.com/lightroom/kb/exit-code-7-displays-installing.html

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Adobe fix to Apple's problem https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    -install OLD Java runtime if needed https://support.apple.com/kb/dl1572?locale=en_US

    An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    -or more on permissions https://forums.adobe.com/thread/2293598

    NOTE - Win10 anniversary update version 1607 has caused MAJOR problems with old programs, so the above may not work

    -Notice http://www.computerworld.com/article/3157369/windows-pcs/new-windows-10-build-is-a-monster-update.html