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davidf2943272
davidf2943272
Participant
July 4, 2017
Question

Filename: facetile_df.jpg

  • July 4, 2017
  • 1 reply
  • 499 views

Struggling here as I'm new to Elements 15. Installed this recently on my Mac and noticed that many of my pics in the Organizer now have file names as above but why? Searched the web but can't find anything?? Any help would be appreciated!

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    July 5, 2017

    HI David,

    Thanks for reaching out to us.

    Elements Organizer shows the filenames as what they are on their original location i.e hard disk/external or removable drive. Please revert to my following queries:

    1. Are these files named differently at their original location outside Organizer?  -To check this, select this file, open the right information panel and click on Location from General accordion. see what is the name of the file in file explorer.
    2. Please attach the screenshot of your application.

    Thanks

    arshla

    davidf2943272
    davidf2943272Author
    Participant
    July 5, 2017

    Hi Arshia - thanks for getting in contact.

    I'm attaching (hopefully!) a screenshot as suggested.

    Best wishes

    David

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    July 5, 2017

    David,

    Your screenshot isn't visible.

    Request you to open the original post in web browser and use image option in reply section to upload your screenshot:

    Thanks,

    Arshla

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