find the account linked to a licence code

In my company, an ancient colleague has linked licence key to an account. I have the licence keys, how do I retrieve the account linked to it?

Who can I contact with?

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Community Expert

There is likely nothing that you can do without knowing the account information.

In the future, the company needs to keep better records of its licenses.

Community Expert

You may need to retrieve the ancient colleague.

Is it a company account or a personal account?

What version of Photoshop Elements and what operating system will you be using?

Participant

Thanks for your help.

It is for a company but I fear they used personal account.

We are one Windows 10 and we have a photoshop elements 2019 and a photoshop elements 2020 licence

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