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K4roj
Participating Frequently
April 8, 2019
Question

Folder not available?

  • April 8, 2019
  • 2 replies
  • 384 views

Hallo,

I have Elements 15. When I try to drag one image to another folder I get this message - "Folder not available", if you have a network drive ensure driver connected. I have done this ok for ages but now won't let me do it. I can have some success with the "move" command but not always. Also when I want to load new images into an existing folder it opens a new folder with exactly the same name which is rubbish.

Sometimes I get a message my database is broken (sorry can't remember the correct phrase) reinstall but everything generally works ok

I could download Elements again I suppose, would I have to uninstall first

Any help much appreciated

Many Thanks

Roger UK

    This topic has been closed for replies.

    2 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    April 8, 2019

    I know nothing about Macs so can't really comment further, other than to say that I have seen reports of problems using Time Machine as a backup on an external drive. 

    Some Buffalo external drives are what are called NAS (Network Attached Storage) drives.  This means they can be accessed from any computer on your home network (if you have one).  This is different than a simple external drive which can usually only be accessed by the computer to which it is attached.  I don't know whether this is part of your problem or not.  Hopefully, somebody with more knowledge about Macs than me can provide additional information.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    April 8, 2019

    What OS are you using?

    Are your media files in fact on a network drive?  If so, is the network drive mapped to a drive letter?

    Are you logged in as an administrator?

    Is your network hard-wired or wifi? 

    When you get the "database is broken" message have you performed a repair and optimization of your catalog through the File>Manage Catalogs dialog?

    I could download Elements again I suppose, would I have to uninstall first

    It would be best to uninstall.  This will not affect your catalog.  I would also recommend that you delete preferences when you uninstall.  (There is an option for that when you uninstall.)

    K
    K4rojAuthor
    Participating Frequently
    April 8, 2019

    Thanks for the reply, I¹m on High Sierra 10.13. Unsure what a network drive

    is. Elements 15 is on my Imac and I have a Buffalo external hard drive as

    Time Machine backup. Simple. Last time I loaded Elements Organiser I didn¹t

    get the broken message. As from tomorrow I¹m away from email until Saturday,

    I¹m not confident about doing a repair on the catalogue

    Thanks again

    Roger

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