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thisisirrational
Inspiring
Jan 31, 2024 9:03 PM UTC
Question

freezing

I am using Photoshop Elements 2024 on a PC with windows 10. It did it again! Freezing. Nothing works I just spent 30 minutes cuting, pasting and distorting a picture I wanted to add to another picture. It was perfectly placed. Now all I have to do is erase the overhanging spots I don't want. A simple job. Then- bang! the anoying boom again (no real sound except my curseing). Everything froze again! again! again!.  I am tired of the software freezing, preventing me from finishing the creation and having to start over!  I have to go to task manager to end action and start over. PE 2024 is the worse Elements I have ever bought.  It is the worse with all the problems I have had with this software!

5 replies

Participant
Sep 30, 2025 8:07 PM UTC

I am feeling the same pain.  I have had PSE since version 5 and I have used it for years.  You are right... I have 2022 and it freezes as well.  I am seriously reconsidering buying a new version.  I think I am going to ask for a guarantee that if I do purchase the new version and it freezes that I can get a refund.  I just don't want to learn a new system.  

 

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Peru Bob
Community Expert
Community Expert
Feb 1, 2024 4:05 PM UTC

Try this:

Restore default preferences
Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

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Peru Bob
Community Expert
Community Expert
Feb 1, 2024 2:24 AM UTC

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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thisisirrational
Inspiring
Feb 1, 2024 3:39 AM UTC

windows 10 home 64, 1 hard drive 476.94 gb with 183.58 gb free, system memory 16 gb with 10.48 gb free, Intel(R) core(TM) i7-10700 cpu @ 2.90 Hz, processor speed 2871 MFz

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Participant
Jan 31, 2024 9:15 PM UTC
Following!
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