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Superbra19
Superbra19
Participant
January 1, 2019
Question

Geo function not working in PSE 2018

  • January 1, 2019
  • 2 replies
  • 826 views

I bought PSE2018 in march 2018. Now, after less than a year, the geolocation function, a KEY FUNCTION of PSE, isn't working anymore. Searching in this forum learns me that Adobe is aware of this and is doing nothing to repair. The reason is that this is a third party (Google) service which can be stopped at any time.

This is an unacceptable way of treating your customers! I now find out Adobe had the same problem with older versions of PSE and that they knew this was coming. And still they advertised PSE 2018 with a working geolocation function. Consumers have rights, you know. And I don't mean the right to buy an upgrade at a price higher than the original price I payed for PSE2018.

I understand that you can't fix this problem within your "update policy". Fair enough, but you should offer a free upgrade to your customers. Keep in mind that we are PAYING customers.

    This topic has been closed for replies.

    2 replies

    K
    KumarPrakash
    Participating Frequently
    January 3, 2019

    Hello,

    You may contact support team, they would be able to help you regarding this

    Contact Customer Care

    Thanks

    Prakash

    R
    rvdeede
    Participating Frequently
    January 27, 2019

    Thanks Prakash, that sounds like a solution is available that does not imply upgrading to PSE 19 at the regular upgrade pricing?

    If so, is there any reason why that solution cannot be shared in this forum or in the knowledge base (and save support the time and trouble of having to respond to individual requests)?

    K
    KumarPrakash
    Participating Frequently
    January 29, 2019

    Hello,

    As mentioned by @MichelBParis, Google has decided to stop access to their maps service and not only for Adobe, also for a number of other software editors. Adobe did not remove anything nor changed a single line of code.

    There is no way, Geo location starts working in 2018 or below versions unless Google starts providing their map services again.

    Thanks

    Prakash

    99jon
    99jon
    Legend
    January 1, 2019

    Sometimes partner services finish due to circumstances outside the control of Adobe. A new map service has been established in PSE 2019. This is obviously disappointing to users of earlier versions but Adobe is only able to provide updates for the current version which has always been the policy.

    In fact it would be untenable for Adobe to make changes to every previous version but I think the idea of a special upgrade offer has merit, notably for those who have purchased less than a year ago. But this is a user to user forum so I can only sympathise.

    Map view does not load in Elements Organizer

      Superbra19
      Superbra19Author
      Participant
      January 1, 2019

      I don't expect Adobe to add new functions to the software. I just want them to keep the existing functions working. The geolocation is a key function : it sits in the main menu, next to persons, which also is a key function. Adobe advertised with it, not telling it would probably disappear in a short time. They should keep it working for a couple of years at least. If I was planning to buy each new version, I would have taken a subscription. I already payed enough for a program just to organise my family photos. I expect Adobe to solve this for me and all the others in my situation.

        99jon
        99jon
        Legend
        January 1, 2019

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