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alans47799774
Participant
April 22, 2017
Question

have elements 12 and thought that I could update to 15 simply by having a trial in 15 and then putting in my 12 Product Serial number. Rejected - does this mean that I have to pay full price for 15?

  • April 22, 2017
  • 1 reply
  • 216 views

help! never used this before. Question is - I have Elements 12 but want to upgrade to 15  and downloaded the trial version  of 15 and filled out the product Serial Number using the one from 12 which was rejected . does this mean I have to pay the full price for upgrade?

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 22, 2017

    No, you may not use an old serial number in a new version

    Yes, you must buy the new version version 15 is 64bit only http://www.adobe.com/in/products/photoshop-premiere-elements.html

    If you have a 32bit computer Amazon.com: Adobe Photoshop Elements 14 & Premiere Elements 14 Multi-Platform 14 [Old Version]: Software

    MichelBParis
    MichelBParis
    Legend
    April 22, 2017

    Yes, you must buy the new version version 15

    You can order the 'upgrade' version with a special price (20% less) if you own a previous registered version.

    Very often you can buy the new version at still better prices from big retail stores, there are special deals at times.

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