Have had PhotoShop Elements since June 21, 2024 - Editor is now Crashing -trying to print

PhotoShop Elements 2024 - Editor is Now Crashing - redirects me immediately to Organizer where I have to upload files and Print with no choice of paper (plain or glossy). This has become an ardous task. When talking  to Support  they say they can't even find my account. It was downloaded from Adobe June 21, 2024 with email addy given. I'm getting exasperated.