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A
andreass3820652
Participant
December 11, 2016
Answered

Hello. After installation of Photoshop Elements 15 and CC the program doesn't start or crashes directly

  • December 11, 2016
  • 1 reply
  • 242 views

Hello together,

I am not able to use Photoshop Elements or CC.

An error message comes right after starting (it's in German..means basically "CC2017 doesn't work. no solution available. You will be contacted...)

I am having a PC with Windows 10 64bit

Processor i7 4790K PC1150

Gigabyte Z97 Gaming 3 Mainboard

16GB DDR3 RAM

Saphire R9 290 Tri-X 4GB  Graphic Card

Driver Information (latest package):

Version der Radeon Einstellungen - 2016.1123.1856.34070

Treiber-Paketversion - 16.40.3211.1101-161123a1-309114E

Anbieter - Advanced Micro Devices, Inc.

2D-Treiberversion - 8.1.1.1571

Direct3D® Version - 9.14.10.01221

OpenGL® Version - 6.14.10.13456

OpenCL™ Version - 21.19.164.257

AMD Mantle-Version - 9.1.10.0163

AMD Mantle API-Version - 102400

AMD Audio-Treiberversion - 10.0.1.0

Vulkan™ Driver Version - 1.3.0

Vulkan™ API Version - 1.0.26

Any ideas how to solve the issue, beyond whats mentioned in the Adobe help?

Activating / Deactivating graphics doesnt work, so I think it's not about the graphic card.

Thx a lot!

Cheers

    This topic has been closed for replies.
    Correct answer 99jon

    This is sometimes caused by a component of free anti-virus or ad-aware software which may have been installed when bundled with another product update or browser add-on. Look for errors in the crash log by going to event viewer.

    https://helpx.adobe.com/photoshop-elements-editor/using/find-crashlogs.html

    You may see something like:

    Faulting module: LavasofTcpService64.dll

    If so, remove the Lavasoft program and try launching Elements again. It may be listed as Web Companion.

    • -Go to the Windows Control Panel >> Programs (Uninstall a Program)
    • -Find and select Web Companion.
    • -Click Uninstall.

    1 reply

    99jon
    99jonCorrect answer
    Legend
    December 11, 2016

    This is sometimes caused by a component of free anti-virus or ad-aware software which may have been installed when bundled with another product update or browser add-on. Look for errors in the crash log by going to event viewer.

    https://helpx.adobe.com/photoshop-elements-editor/using/find-crashlogs.html

    You may see something like:

    Faulting module: LavasofTcpService64.dll

    If so, remove the Lavasoft program and try launching Elements again. It may be listed as Web Companion.

    • -Go to the Windows Control Panel >> Programs (Uninstall a Program)
    • -Find and select Web Companion.
    • -Click Uninstall.
    A
    andreass3820652Author
    Participant
    December 11, 2016

    Hi 99jon,

    thx a lot! Worked perfectly.

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