Skip to main content
ivideou3
Participant
Sep 5, 2023 3:35 AM UTC
Answered

Hello, Please help. I purchased Elements both photoshop and premier last year and specified windows.

Hello, Please help. I purchased Elements both photoshop and premier last year and specified windows. Now I have just bought a mac and although I downloaded them in Mac versions,the registration numbers dont work in it. How do I fix this pleasse.  Peter

This topic is closed to new replies. Start a new post to keep the conversation going.
Greg_S.
Greg_S.Correct answer
Community Expert
Sep 5, 2023 4:06 AM UTC

Some sales of the program are OS specific. In other words, if you purchased a Windows version, you cannot use it on a Mac. This is a user-to-user forum. So there is nothing we can do to help you other than suggest that you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. 

View reply

3 replies

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
Sep 5, 2023 4:06 AM UTC

Some sales of the program are OS specific. In other words, if you purchased a Windows version, you cannot use it on a Mac. This is a user-to-user forum. So there is nothing we can do to help you other than suggest that you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. 

Translate
ivideou3Author
Participant
Sep 13, 2023 12:02 AM UTC

Thanks Greg.

Translate
ivideou3Author
Participant
Sep 5, 2023 3:36 AM UTC

Hello, Please help. I purchased Elements both photoshop and premier last year and specified windows. Now I have just bought a mac and although I downloaded them in Mac versions,the registration numbers dont work in it. How do I fix this pleasse.  Peter

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices