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bonniem1281753
bonniem1281753
Participant
November 18, 2017
Question

Help

  • November 18, 2017
  • 1 reply
  • 220 views

Can someone please tell me how to escalate an ongoing problem or write to corporate to complain about customer support?

    This topic has been closed for replies.

    1 reply

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    November 18, 2017

    What ongoing problem are you referring to?

    Have you started a discussion in these forums? I could not see any linked to your name.

    bonniem83894392
    bonniem83894392
    Known Participant
    November 19, 2017

    Three phone calls, 4 chat session, about 8 forum posts, 4 weeks. I tried to upgrade my PSE13 to PSE 18 but it would not install. Several people have take over my computer remotely and in doing so they ruined and deleted my PSE 13 and now I can't reinstall that either. Being told it's no longer supported:

    ADB-203657-M7Q7  Your Case Number:0189464964

    I posted my error log, i cannot read it and interpret it because I am a consumer and not a tech specialist. No one will help me.

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