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aussirose
Participant
March 7, 2017
Question

Help appreciated from the experts

  • March 7, 2017
  • 2 replies
  • 220 views

My computer is dead.  I have downloaded Photoshop Elements 13 onto my new computer and in order for it to work I cannot deactivate from my old computer.

This is frustrating because there are no contact email or phone numbers for me to express my frustration.

Can someone please respond via email or phone.  Or just simply deactivate from my dead computer so that Elements can be reactivated on my new computer.

Thanks.... hopefully,

Ann.

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    March 7, 2017

    This might help the navigation:

    hatstead
    Inspiring
    March 7, 2017

    aussirose  wrote

    My computer is dead.  I have downloaded Photoshop Elements 13 onto my new computer and in order for it to work I cannot deactivate from my old computer.

    This is frustrating because there are no contact email or phone numbers for me to express my frustration.

    Can someone please respond via email or phone.  Or just simply deactivate from my dead computer so that Elements can be reactivated on my new computer.

    Thanks.... hopefully,

    Ann.

    Work your way through this document and try to initiate a chat session and request that the agent deactivate.

    Contact Customer Care