Help don.t works

Forum|Forum|8 years ago
January 16, 2018
3 replies
603 views

Hi.

Nothing in my help menu works.

Just come up that the internet is not on this device.

I have just bought photshop elements 2018.

Installed about it a few times without results.

Updating the program works via the network.

Have also checked the firewall in the computer

Sincerely

bengt

This topic has been closed for replies.

B

bengtc65270942Author

Participating Frequently

Hello again.

Thank you for your help. Now the program works as it should.

I tried to replace chrome in default apps to Edge by resetting all default apps

(I have purchased the application through download)

Thanks again

Have a good evening

Bengt in Sweden

Little_Pale_Face

Inspiring

Hi,

Glad you are sorted - Thanks for letting us know

Brian

B

bengtc65270942Author

Participating Frequently

Tanks Brian

i have Windows 10, version 1709

And tray editor Jpg 8 bit

And i tray even browser chrome ande Edge

Little_Pale_Face

Inspiring

Hi,

Sorry, but can we have a recap - you seem to have two problems which may or may not be connected.

A) Help is not connecting to the internet

If clicking on either the link I gave you in reply 1 above or the link that Jon gave in reply 4 above does not open the Adobe page then there must be a problem with your internet access. If they don't open by clicking on the link, try copying and pasting the link into your browser. If you can open those pages, please let us know.

B) The guided edit is not displaying the image

Can you open the image in Expert mode?

How did you buy your PSE 2018? App store, download or disc?

Brian

Little_Pale_Face

Inspiring

Hi,

Which operating system are you running on?

On my Windows 10, in the editor, Help takes me to this link

Adobe Photoshop Elements Learn & Support

Which Anti-virus application do you use?

Brian