Skip to main content
ccb75913548
ccb75913548
Participant
August 10, 2017
Question

Help, program will not fully load and then crashes!

  • August 10, 2017
  • 1 reply
  • 382 views

Hello,

I purchased adobe elements 11 last year and it has updated to elements 12 it has been working fine up until recently.  When I open it, it does not fully load and then it crashes.  I have been trying to find a resolution to the issue for over a week now to no avail.  I have sent an email to Adobe and called Adobe and had no luck at all with either avenue.  Please help me to resolve this issue asap.

Thank you so much,

CC

    This topic has been closed for replies.

    1 reply

    A
    Anwesha Dev Chaudhary
    Participating Frequently
    August 10, 2017

    Is Elements Organizer crashing or Editor?

    Which OS are you working on?

    Thanks,

    Anwesha

    ccb75913548
    ccb75913548Author
    Participant
    August 10, 2017

    Hello,

    thank you for getting back to me!

    I am not sure of the os system I am running, I think it might be windows 10

    and it is the editing program that is crashing

    CC

    On Wed, Aug 9, 2017 at 7:13 PM, Anwesha Dev Chaudhary <

    A
    Anwesha Dev Chaudhary
    Participating Frequently
    August 10, 2017

    Please try clearing preferences once.

    To do so, Keep Ctrl + Alt + Shift keys pressed while launching Editor.

    A dialog will pop up asking to Delete Settings file. Say Yes.

    Let us know if issue still exists.

    Thanks,

    Anwesha

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices