Participant

Question

Help topics not available due to broken links, 404 and 502 Errors

Forum|Forum|5 years ago
February 18, 2021
3 replies
596 views

Hello, I am quite disappointed and upset with the quality of the written support for Photoshop Elements (and Premiere Elements 2020). The online help guidance is next to useless; the links are broken, and the common response is either the 404 or 502 error. In other words, the help files haven't been updated in years. This is a common refrain and not an isolated incident. Don't take my word for it - review the posts from members of the community or do your own investigation. So, if you are not going to provide hardcopy guidance manuals with your products, the least you can do is provide updated and current online "how to" guidance. I will not be upgrading my elements software and will not purchase any other Adobe product unless and until this matter is addressed.

This topic has been closed for replies.

Phil Pickering

Legend

Hi @Stan5FDF,

I know it's only a start, but I thought you'd like to know that all the video tutorials for Photoshop Elements that were previously unavailable are now working again:

Photoshop Elements tutorials

If you do come across any further videos or links that result in 404 or 502 error messages, please post the details here so Adobe can be informed that they need fixing. Thanks Stan 🙂

Greg_S.

Community Expert

@Stan5FDF :

I just noticed that your earlier reply was sent to a scammer's email address. Did you receive a private message that was supposedly from Adobe support? Adobe support will only use an @Adobe.com address. Please let me know the name of the person who sent you the message so that they can be removed from the site. Thanks.

S

Stan5FDFAuthor

Participant

Hello the name is Greg_S.

Greg_S.

Community Expert

Hello the name is Greg_S.
By @Stan5FDF

Well it wasn't me. Can you confirm that you received the email address by Private Message? Apparently my screen name is being spoofed.

Greg_S.

Community Expert

Can you give us some URL links to pages where you are getting a 404 message.

I have found that the best place to find help is to use the Search bar in the Elements Welcome Screen. You can also do a Google search and add HelpX to your search terms. For example HelpX Elements 2020 User Guide returned this link to the User Guide.

S

Stan5FDFAuthor

Participant

I replied on February 18th as follows:

Hello Greg, thank you for the prompt reply. Here is an example of the 404 error:

https://helpx.adobe.com/photoshop-elements/archive/pse-12-tutorials/straighten-photos-content-aware-fill.html

Brought to the 404 error from this link:

https://helpx.adobe.com/search.html?q=straighten+image&start_index=0&country=CA&activeScopes=%5B%22helpx%3Ahelp%22%2C%22helpx%3Acommunities%22%2C%22helpx%3Alearn%22%2C%22adobe_com%3Aproduct%22%5D&scopeConfigs=%5B%7B%22value%22%3A%22helpx%3Ahelp%22%2C%22renderStyle%22%3A%22vert%22%2C%22seeMoreLink%22%3Anull%2C%22isSelectable%22%3Atrue%7D%2C%7B%22value%22%3A%22helpx%3Acommunities%22%2C%22renderStyle%22%3A%22vert%22%2C%22seeMoreLink%22%3Anull%2C%22isSelectable%22%3Atrue%7D%2C%7B%22value%22%3A%22helpx%3Alearn%22%2C%22renderStyle%22%3A%22horiz%22%2C%22seeMoreLink%22%3Anull%2C%22isSelectable%22%3Atrue%7D%2C%7B%22value%22%3A%22adobe_com%3Aproduct%22%2C%22renderStyle%22%3A%22vert%22%2C%22seeMoreLink%22%3Anull%2C%22isSelectable%22%3Atrue%7D%5D&filters=%7B%22products%22%3A%5B%22Photoshop+Elements%22%5D%7D&banners=%7B%22aboveResults%22%3A%7B%22count%22%3A1%2C%22ids%22%3A%5B%22auto%22%5D%7D%2C%22sidebar%22%3A%7B%22count%22%3A0%2C%22ids%22%3A%5B%5D%7D%7D&ctrls=%7B%22prodFilts%22%3Atrue%7D

Regards,

Stan

Greg_S.

Community Expert

@Stan5FDF :

Only your first link gives me a 404 error. Adobe is aware of the problem. See this thread. The issue seems to arise with older tutorials. It looks like your broken link is for a PSE 12 tutorial. Where did you find the link? Was it from the Elements 2020 Home Screen interface or from an external source such as Google?

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