Help with black screen- locked PC

Im hoping someone here in the community can help me resolve this issue I have been having with Photoshop Elements 2022. When I open the editor and go to open any picture to edit, the computer locks up, screen turns black, and the only way to recover is to hit reset. I have tried uninstalling and reinstalling program(all default locations), have changed memory available in program, and unchecked use GPU. Really want to use the program but is completely non functional at this time- help!!