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Participant
September 5, 2018
Question

Hi could you please help me with my photo shop and elements 8 I can't make slide show, when add sound tracks It's get crash I tried too many times but not working I also uninstall and reinstalled but still not working

  • September 5, 2018
  • 1 reply
  • 273 views

Hi could you please help me with photo shop and Elements 8 I can't make slide show when add sound tracks its get crash I tried too many times and also uninstalled and reinstalled the program but still not working?

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    1 reply

    Jeff Arola
    Community Expert
    Community Expert
    September 6, 2018

    Which version of windows are you using?

    What file format are the tracks?

    Participant
    September 7, 2018

    I am using windows 7, when I add the sound tracks its get crash I tried too many times and also uninstall and reinstall the program but still it happen, before it was working fine the photo shop 8 and Elements 8 with same windows and same  desk top computer,

    Also I purchase photo shop 13 and Elements 13 this program allows me to add only one sound track therefore I don't use it ,

    I prefer photo shop 8 and Elements 8 so could you please make it working for me. it might needs to reactivate so that I can use the program.

    Thanks

    Jeff Arola
    Community Expert
    Community Expert
    September 7, 2018

    Suggest you reset the Organizer preferences.

    To do that:

    1. Press the Windows Logo key + S to bring up the Search window

    2. paste %appdata%\Adobe\Elements Organizer\8.0\Organizer in the search field and press the Enter key

    3. delete the psa.prf file

    Hopefully that will fix the issue