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Participant
May 31, 2025 1:19 PM UTC
Question

HI Folks, been having problems with Adobe Photoshop Elements on a iMac.

Error message on start up says "Adobe_licutil quit unexpectedly" and a box shows up offering to allow me to send a report to Apple. From my own experience sending a report to Apple is a waste of time as nothing ever happens!!!

 

The software was purchased directly from Adobe so it is a genuine product.

 

Can I delete the programme "Adobe_LIcutil" and still have a working version? My reasoning is that if, as I suspect, it is a .EXE programme it will not work on a Apple machine anyway.

 

My PC has plenty of RAM (64 GB) and 4 Tb HDD and is up to date with the latest OS.

 

Any advice on this would be apprciated.

 

 

1 reply

Jeff Arola
Community Expert
Community Expert
May 31, 2025 2:32 PM UTC

Many users have reported that going to

Applications/Utilities/Adobe Genuine Service

and running the

AdobeCleanUpUtility.app

solved the issue.

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