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Participant
September 5, 2021
Answered

hidden tools not working

  • September 5, 2021
  • 1 reply
  • 329 views

Photoshop elements 2021 installs but some functionality is not in the app, (hidden tools are not available,) etc.

The install log contains the following lines:

09/05/21 10:45:37:298 | [WARN] | 17932 | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 5632 | Failed to load xml C:\Program Files (x86)\Adobe\Adobe Sync\application.xml. system error:2
09/05/21 10:45:37:298 | [ERROR] | 17932 | HDSetup | HDPIM | AMTConfig | | HDPIM | 5632 | Cannot load AMT config file 'C:\Program Files (x86)\Adobe\Adobe Sync\application.xml'
09/05/21 10:45:37:299 | [ERROR] | 17932 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 5632 | Source file does not exist in CopyFileFromSourceToDestination
09/05/21 10:45:37:299 | [ERROR] | 17932 | HDSetup | HDPIM | AMTConfig | | HDPIM | 5632 | Unable to copy AMT config file 'C:\Program Files (x86)\Adobe\Adobe Sync\application.xml' to pcf folder 'C:\Program Files (x86)\Common Files\Adobe\PCF\{COSY-4.3.45-32-ADBEADBEADBEADBEADBEA}.V7{}CoreSync-2.4.1-Win-GM.xml'

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Correct answer Glenn 8675309

Hidden tools makes me think you are talking about photoshop, not photoshop elements.  If that's the case, let me know.

1 reply

Glenn 8675309
Glenn 8675309Correct answer
Legend
September 5, 2021

Hidden tools makes me think you are talking about photoshop, not photoshop elements.  If that's the case, let me know.

Glenn 8675309
Glenn 8675309
Legend
September 5, 2021

Adobe sync is typically part of an adobe cloud program installation---  I see that in some of the post you made earlier-- that would indicate an installation issue of with Adobe Photoshop--and some of it's CC part's.   Becaouse you have things missing from the source file  (source file does not exist in (CopyFileFromSourceToDestination) that indicates to me an imcoplete download of the installtion files.

Go to this page, and download and isntall what the arrow is pointing to,  THEN install the program.
Release User Sync Tool v2.6.4 · adobe-apiplatform/user-sync.py · GitHub



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