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devonl91984938
Participant
July 29, 2019
Question

How do I fix "Media Offline" for PSE Organizer Slideshow?

  • July 29, 2019
  • 1 reply
  • 629 views

Howdy!

I bought PSE 2018 for the Slideshow capability. Now, I can't make any slideshows because I keep getting an error that says "Media Offline."

The help forum tells me to make sure the files are in the correct spot but these are the Slideshow files and I'm not sure how to do that.

Help!?!?

This topic has been closed for replies.

1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
July 29, 2019

What OS are you using?  How are you trying to create the slideshow?  Are you doing it from the Organizer?  Are you first selecting media from the grid then clicking the Slideshow button or the Create>Slideshow menu?  If you are selecting from the grid, are any of the files in your catalog "missing".  Go to Find>All missing files to see if this is the case. 

D
devonl91984938Author
Participant
July 30, 2019

I'm using Windows 10. I'm attempting to create the slideshow from PSE 2018 Organizer.

I selected my media from the grid and then clicked the Slideshow button.

My media has no problems appearing in the slideshow.

The media that seems to be missing is the template images for the Slideshows that are preloaded with the program. So for the watermark theme or the theme with the 'wood' background, my images load into the slideshow just fine. The theme images do not load and instead, I have words that say "Media Offline"

I don't know how to find that folder location to reestablish the broken links for the media that came with the program to make the slideshows work.

Thanks for your help.

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
July 30, 2019

I think you need to uninstall and reinstall the program.

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