Participating Frequently

Question

how do I get support

Forum|Forum|5 months ago
August 18, 2025
3 replies
1128 views

Quite frankly I have never I MEAN NEVER in my whole life experienced anything as bad as ADOBE I paid for the product Elements 2025 from teh ADobe website I got nothing except a confirmation receipt NOTHING ... and I found a way to download from my account on the Adobe website BUT THE PRODUCT DOES NOT OPEN... I try the editor and only get to use the trail version I have spent 4 days trying to get supoort help NOTHING How do I get support help how do I get what I paid for to work.

Someomne please help me

[Typo in title edited by moderator]

Installation

Peru Bob

Community Expert

@michaeld93079052

You purchased Premiere Elements (the video editor).

You didn't purchase Photoshop Elements (the photo editor}.

Both come with the Organizer.

Are you trying to use Photoshop Elements?
If so, that it is why it is a trial.

M

michaeld93079052Author

Participating Frequently

somewhere I saw a message contact Support. I will win lottery before that happens as THERE IS NO SUPPORT just some moroin AI feature which does around and around in circles wuith questions athat loop and it is impossible to get to talk to a real person I have been trying for 5 days but thank you

Glenn 8675309

Legend

When the support chat window opens:

type AGENT

no more, no less.

Peru Bob

Community Expert

Did you purchase Photoshop Elements or Premiere Elements, or both?

Which are you trying to open?

M

michaeld93079052Author

Participating Frequently

I purchased Elements 2025 got a reeipt for Premier through Adobe Shop after I am looged in as me I have been with Adobe for too many years I click download for Premier as that is what I get offered as my account plan valid for next three years. I get Adoge Elements 2025 in my application menu list THERE IS NEVER ANYTHING ELSE TO DO TO ACTIVATE IT. but whe n I open it I cannot use the features I just get Use Trial or purchase. Pretty Bad eh!!!!!!!!!!!!!!!!!

M

michaeld93079052Author

Participating Frequently

What do I say - I have been trying for days to get help I paid for the product Element 2025 from teh Adobe website I have a full receiopt for payment no actiuvation code or reguistration details but I found how to down loaded it from my Adoibe account but I do not get the full version working I can only use trial version. I have tried every which way I can to get Support or an agent but NOTHING. Can anyone advise how to get Adobe to actaully help me? email me at <> Please can someone help me Thank you in advance Michael

Derek Cross

Community Expert

Please post in the Photoshop Elements forum (this is the Photoshop forum), a bit confusing!:

https://community.adobe.com/t5/photoshop-elements/ct-p/ct-photoshop-elements?page=1&sort=latest_replies&lang=all&tabid=all

Please don't include personal contact information in this public form.

M

michaeld93079052Author

Participating Frequently

Thank you ... that is a start you obviously know what you are doing so thank you .... using Adobe site is a waste of time so I had to start somewhere and I apologise for not geting the correct place so I posted to the site you gave me THANK YOU so much

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