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Inspiring
Oct 11, 2025 2:25 AM UTC
Question

How to find where my product is registered

My fathere-in-law had been using Photoshop for many years, starting with elements 9 and upgraded on a regular basis. Unfortunately  he recently passed away and I want to move his photoshop and his catalog to a new computer. I tried to log in using his email but Adobe says that email doesn't have an account. I have his latest CD's for installation, but without finding where his product is registered  i can't install it on my computer. I created an account using his email and installed creative cloud on his pc, but it still doesn't recognize his products. Any suggestions on where I go from here would be appreciated. 

9 replies

jane-e
Community Expert
Community Expert
Oct 11, 2025 9:27 AM UTC
quote

My fathere-in-law had been using Photoshop for many years, starting with elements 9 and upgraded on a regular basis.

By @Louis23444835pej8

 

Photoshop and Photoshop Elements are two different applications. Please confirm which you are using. 

 

Jane

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Inspiring
Oct 11, 2025 9:41 PM UTC

He is using photoshop elements and premiere elements 

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jane-e
Community Expert
Community Expert
Oct 11, 2025 9:57 PM UTC

@Louis23444835pej8 

Please tell us what versions of OS and PSE your father had.

 

Your post has been moved to the Photoshop Elements forum. The Experts there will know if his license can be transferred to you.

 

Jane

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