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Participant
Feb 28, 2025 3:45 PM UTC
Question

How to I uninstall when I dont have the laptop?

I cannot use photoshop elements 14 on my laptop as your system thinks it is already installed on too many other laptops. I have uninstalled where I can, and I do not have access to any other laptops. How do I resolve?

 

[Mod: Moved to the Photoshop Elements forum]

 

5 replies

Greg_S.
Community Expert
Community Expert
Mar 1, 2025 6:37 PM UTC

@AxelMatt, I understood the OP's problem, but there have been various suggestions that offline activation will overcome the issue, presumably by resetting the license activations (since Support can no longer perform that function).  I have asked Adobe for a definitive answer to this question but have not received a response.  That is why I have tried to gather feedback from users who have successfully tried this method.  Unfortunately, I have not received sufficient data to make a firm conclusion one way or the other.

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Glenn 8675309
Legend
Mar 1, 2025 11:53 AM UTC

You purchase and download PSE 2025, that's how you "resolve"- it's your only realistic option.  Everything else is you try is just you spinning your wheels and not going anywhere.

Adiobe can't reset your installation count.  You have been told "too many computers"- that's pretty much it.

Here is a link to a free 7 day trial.

https://www.adobe.com/products/photoshop-elements/free-trial.html

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Greg_S.
Community Expert
Community Expert
Feb 28, 2025 7:23 PM UTC

You can try to activate offline, using the instructions found here.

Please let us know if that works for you.

BTW, if you purchased from BestBuy, it seems that they were selling only a 10 year term license.  So that may be the cause of the problem.

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Community Expert
Mar 1, 2025 9:57 AM UTC

@Greg_S.  The thread owner wrotes there's a message that it is installed on too many computers. So I think a offline activation isn't possible.

 

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Community Expert
Feb 28, 2025 5:52 PM UTC

Photoshop Elements 14 is 10 years old and Adobe has stopped the support on January 2018.

You can try to contact the support if they can reset the activations, but I think that they can't do anymore, because the server were cutoff.

I'm affraid of you're out of luck. 

 

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI