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J
Jenna Chaplin
Participating Frequently
December 30, 2022
Answered

How to permanently remove suggestion to 'try new slideshow creations...'

  • December 30, 2022
  • 4 replies
  • 1198 views

Hi Forum users,

Am I the only one who is tired of clicking to remove the blue button that appears at the bottom of my MacBook Air screen every time I open an Adobe applications? 

What is really bad is that it overlays all other windows on my Mac if I don't remove it.

Since I'm not interested in this, I'd like not to see this suggestion constantly.

Any ideas?

Thank you,

This topic has been closed for replies.
Correct answer Greg_S.

Have you tried actually clicking to get started? Adobe just wants to show you a new feature in Elements. Once, you've seen it, the nag should go away.  If it doesn't, try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

4 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
January 1, 2023

@Jenna Chaplin, Adobe will only send you an email from an @Adobe.com address.  Scammers use all kinds of variations to attack users. (They now have your email address.) Please go to the forum and let me know the person who sent you the PM for which you received the notification of the PM.  Thanks.

J
Jenna ChaplinAuthor
Participating Frequently
January 1, 2023

Hi Greg,

The message was from David Tiger.

I am not really worried about people having my email address as I am very vigilant about dealing with email from unknown people, and I fortunately work for an I.T. companywhere this is regularly drilled into us.

Thank you for your diligence.

Jenna.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    January 1, 2023

    @Jenna Chaplin said: Phew. I also replied to a PM giving me an email address for support which may also help.

     

    Jenna, this is almost certainly a scammer phishing for your personal information.  Can you please let us know the name of the person who PM'd you so we can get them banned from the forum.

    J
    Jenna ChaplinAuthor
    Participating Frequently
    January 1, 2023

    Hi Greg, 

    This is the message I got...

    [MESSAGE REMOVED TO DELETE PERSONAL INFORMATION]

    It looks legit to me and all I did was send an email to Adobe.Service@outlook.com with details of the issue, nothing else.

    Please let me know if there is a concern, but they didn't ask me to click on a link or open an attachment.

    Thanks.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    January 2, 2023
    @Jenna Chaplin wrote:

    It looks legit to me and all I did was send an email to Adobe.Service@outlook.com with details of the issue, nothing else.

     

    Jenna, Adobe does not have an outlook.com email address. They use adobe.com. Can you go to your messages and report the scammer so he/she/it gets banned from the forums?

     

    It's not the ellipses to the right of the trash can — it's just underneath with no words or icons next to it.

     

     

    Jane

     

    Greg_S.
    Community Expert
    Greg_S.Community ExpertCorrect answer
    Community Expert
    January 1, 2023

    Have you tried actually clicking to get started? Adobe just wants to show you a new feature in Elements. Once, you've seen it, the nag should go away.  If it doesn't, try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

    J
    Jenna ChaplinAuthor
    Participating Frequently
    January 1, 2023

    Wow, that actually seems (so far) to have worked. However, when you click on the blue 'nag', nothing happens, and so I thought there was nothing else I could do. But, I then tried both options (Elements Web and Open Elements Web). Each time I got 'No Media' (which is correct because I just cleared everything out) but, after opening and closing the app a few times, I'm not seeing this 'nag' anymore. Phew. I also replied to a PM giving me an email address for support which may also help. It's odd that clicking on the nag doesn't do anything but it's only when you try to do one of the options that it finally stops pestering you. Very poor UX if you ask me -it's been irritating me ever since I got Element a few months ago.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    December 30, 2022

    If you don't want any Auto Creations, you can turn off the feature in the Organizer's Edit>Preferences>Media Analysis dialog:

     

     

    J
    Jenna ChaplinAuthor
    Participating Frequently
    January 1, 2023

    Thank you for your suggestion, Greg. I tried this but it does not make any difference. I still see this:

     

    ....and that is the problem. I now have to click to remove this every time I open an Adobe app and if I don't then this image overlays every other window on my Mac.

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