How to select face in Perfect Portrait

The problem with your photo is that your mother's face is turned almost 3/4.  The Perfect Portrait feature may not recognize it because of that.  Have you tried using the Enhance>Open Closed Eyes . . . tool?  There are sometimes differences in the face recognition.

I would also be interested in knowing if you get a different result with Elements 2025.  You can get a 7 day free trial.

I understand that you have privacy concerns about showing your family's faces on a public forum.  If you are willing to do so, you can send me the image in a private message and I will see if I can get any different result than you do.

If they are generally facing forward you can simply click on the face.   Detected faces will have a circle appear.  I would say this tool works better in PSE 2025-- the screenshots below are from version pse2025-- what version do you have?    ALSO: having a limited amount of RAM in your computer (Even now 4GB of ram, even 8GB of ram is now considered "limited"....


Screenshots really help to describe an issue-- please include one or two (not taken with you phone- they are often blurry and leave out important information.)

  I did an experiment:  I couldn't get it to not work.