Skip to main content
L
lesleya96444156
Participant
July 30, 2018
Question

HP says it's a PSE issue when my printer won't work with some designs...

  • July 30, 2018
  • 1 reply
  • 413 views

Hello,

    Since using a new HP OfficeJet Pro 8740 (after my old OfficeJet finally couldn't be fixed) I've had all sorts of little problems. The latest is that for one or two of the layouts for a calendar booklet I print for my business, the printer takes ages to print and then only prints one copy when the job is for 8 or 12 or whatever. Occasionally a message fleetingly appears on the printer's little screen saying something about "job memory" but I don't get the message on my computer and its not in the error log.

I've been hours with HP and even let them remotely check things out on my computer...but they keep saying its Photoshop. I updated from PSE 10 to 13 over the weekend...same problem.

The few pages that do this are not any larger in file size than the others.

Any ideas?

    This topic has been closed for replies.

    1 reply

    hatstead
    hatstead
    Inspiring
    July 30, 2018
    1. Windows or Mac?
    2. Any recent updates to operating system?
    3. Do you have the latest driver for the printer? The driver that came with the new printer may be out of date!!
    4. Can you print normally via the organizer?
    5. Can you print the same file(s) normally via an other application?
    6. Do you have access to another printer to test if this works on your setup?
    7. Is your printer plugged in to your computer via USB, or, are you printing on a network?
    L
    lesleya96444156Author
    Participant
    July 30, 2018

    Mac

    Just updated to High Sierra hoping it would help...it didn't.

    Yes. And the HP support checked all of that remotely before I posted here.

    I had to delete the Organizer (which I never use!) to solve another issue with this printer last week.

    I made my PS layout into a PDF and printed it from another application and it worked, but I don't remember if I tried multiples...

    Yes, it prints multiples on my other printer. (Shouldn't that show it isn't PS?)

    USB

    hatstead
    hatstead
    Inspiring
    July 30, 2018

    lesleya96444156  wrote

    Yes. And the HP support checked all of that remotely before I posted here.

    Maybe the functionary for HP was inexperienced.

    lesleya96444156  wrote

    I had to delete the Organizer (which I never use!) to solve another issue with this printer last week.

    The organizer alone can't be deleted as far as I know. How did you manage to do this?

    lesleya96444156  wrote

    I made my PS layout into a PDF and printed it from another application and it worked, but I don't remember if I tried multiples...Yes, it prints multiples on my other printer. (Shouldn't that show it isn't PS?)

    Keep using the other printer and return the new HP for a replacement.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices