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Mark313658795uyl
Participant
Jul 29, 2023 9:11 AM UTC
Question

I am an Elements 9 user but I lost it during a Win10 reinstall

Elements 9 was bundled with my PC when I bought it, I don't have a CD or anything but I do want to reinstall it. 

I had to reinstall Win10 and it wiped Elements 9, even though it said it wouldn't.

Can anyone point me in the right direction? 

If a licence is installed and might be still present I would apprectate advice on how to recover it? 

It was installed with another adobe product, but it is Elements 9 that I want to reinstall. 

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4 replies

hatstead
hatstead
Inspiring
Jul 29, 2023 11:11 AM UTC

Check in your Adobe account. If the software was registered to you by the vendor at time of purchase, it should be listed. I douibt that this was done. You can establish a chat session with Adobe to ask if they will help with the issue.

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Mark313658795uylAuthor
Participant
Jul 29, 2023 12:50 PM UTC

Hi Halstead, 

It was 12 years ago that I bought this computer from PC World, I don't recall any registration and I don't see anything in my adobe account. 

 

How do I establish a chat with adobe? 

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hatstead
hatstead
Inspiring
Jul 29, 2023 3:06 PM UTC

Download and install Photoshop Elements (adobe.com)

Go to this link and click on the chat button, circular icon on right.

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