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Known Participant
January 31, 2017
Question

I am unable to update photoshop elements 13--I keep getting a error message

  • January 31, 2017
  • 2 replies
  • 423 views

I have updated Photoshop elements 13 at least 4 or 5 times and I keep getting a Error message.  Anyone have a answer to this issue?

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    2 replies

    Participating Frequently
    February 1, 2017

    Do you get any error code when the update fails?

    Try restarting your machine once and then follow the instructions mentioned in the article Error U44M1I210 when installing Adobe Creative Cloud or Creative Suite 6 updates 

    Let us know if issue still exists.

    Thanks,
    Anwesha

    MBorowiec
    Participating Frequently
    January 31, 2017
    NewtobeAuthor
    Known Participant
    January 31, 2017

    I followed these directions and still have no luck--The Adobe Application

    Manager stops the update at exactly 13% after I have downloaded it---This

    13% business has happened repeatedly--and has burned up many minutes of my

    time---any solution to this aggravating upload stuck at 13%

    MBorowiec
    Participating Frequently
    January 31, 2017

    Did You have any Error message? Or just update stops and close all windows?