Skip to main content
B
BAWest
Participating Frequently
April 9, 2019
Question

I am using Elements 15. [PSE15 crashes when printing]

  • April 9, 2019
  • 3 replies
  • 957 views

I am using elements 15. When I load an Image for printing the program crashes and bombs out. using an Epson xp-8500. The printing works on my old Elements 11 perfectly well. Any clues. Have reinstalled the programme. Very annoying as doing a Photography diploma and cannot print out.

    This topic has been closed for replies.

    3 replies

    ScottVal
    ScottVal
    Participating Frequently
    April 10, 2019

    Hi Barry,

    I just sent you a private message regarding the Skype request. Please reply to me in that message or to my email that I included in the message.

    Thanks
    Scott

    B
    BAWestAuthor
    Participating Frequently
    April 10, 2019

    Problem solved and adobe forums is sucks.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    April 10, 2019

    If you are still having the printer problem, try resetting the preferences.  Go to Edit>Preferences>General and select the Reset Preferences on Next Launch button.  Relaunch the program and see what happens.

    Alternatively, if you have not done so yet, try to print from the Organizer.  It uses a different print engine than the Editor.

    One other thought:  How large is the image you are trying to print.  There are file size limitations in Elements.

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    April 9, 2019

    Hi BAWest,

    Sorry to hear about Photoshop Elements 15 crashing when you try to print an image, could you please let us know the operating system you're working on?

    Have you tried reinstalling the printer drivers from manufacturer's website and see if that helps?

    Regards,
    Sahil

    B
    BAWestAuthor
    Participating Frequently
    April 10, 2019

    Windows 10 and I have just installed this printer. it works on other systems such as Microsoft office etc. there is no issue with the printer drivers. any othere thoughts

    received an email requesting if I had Skype. Yes I do please send me your ID

    hatstead
    hatstead
    Inspiring
    April 10, 2019

    BAWest  wrote

    Windows 10 and I have just installed this printer. it works on other systems such as Microsoft office etc. there is no issue with the printer drivers. any othere thoughts

    Even though you have a new printer, there may be a more recent driver. It would not hurt to check on this.

    Do you get any error messages?

    Can you print from the organizer?

    Have you been able to print via Editor in the past with PSEv.15 & WIN10?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices