I bought a 2nd hand Canon 7D mark 2 and elements 12 doesnt recognise the CR2 files

Forum|Forum|5 years ago
April 26, 2021
2 replies
1272 views

So, elements 12 & camera raw wont open the files! Ive decided to install DNG but it will only work apparently if my camera raw is a minimum of 8.7 but mine is camera raw 8.5! Can anyone advise me exactly what and how to update my elements and camera raw versions to resolve the problem? I would prefer to continue using elements 12 and camera raw ro open the CR2 files from the 7D mark 2! I did , try to install a zipped file from a later plug in, i think it was 10 or 10.5 which i unzipped , but its not worked! Do i have to install the new verion of elements to go with it?

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Phil Pickering

Legend

The latest version of Adobe's DNG Converter (13.2) is Windows 10 only.

To get an earlier version (such as 8.7), which I think will run on Windows 8, you'll need to head over to ftp.adobe.com/pub/adobe/dng/win. I don't know if your browser supports FTP connections, so you might need to download an FTP utility such as FileZilla.

H

HoughwoodAuthor

Participating Frequently

Hi Phil, thanks but i get a 404 Not Found when i click that link!

Phil Pickering

Legend

Yikes! Sorry about that, my bad... forgot to change the http:// part of the link to ftp:// 😞

I've edited the link now so please try again. It won't work in Microsoft Edge as that browser doesn't support FTP connections, in which case you'll have to go down the FTP client route, such as FileZilla.

MichelBParis

Legend

Yes, you can't update your ACR plugin to more recent than 8.5 and your Canon requires 8.7.

https://community.adobe.com/t5/photoshop-elements/faq-will-photoshop-elements-work-with-my-camera-or-why-won-t-my-raw-files-open/td-p/4303022

The newer plugins are not compatible with PSE12.

So, if you don't want to upgrade to a more recent PSE version, you have to use the free Adobe DNGconverter to batch convert a whole folder of your raw files to the DNG raw file that your PSE12 can read and edit. An additional batch step, but free and with the same quality.

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HoughwoodAuthor

Participating Frequently

Thanks for your swift reply Michael! Ive downloaded the free DNG converter set up file but when i try to install it i get a message to say my version of windows doesnt support the program! I assume it needs windows 10 which i didnt like when i tried it and i reverted to windows 8.1 which ive used since!

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