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ted29469991nu8i
Participant
Apr 18, 2023 5:10 PM UTC
Question

I can't open application elements 2023, It's not responding

I just bought elements 2023, I'm installing on a mac mini. I used to subscribe to photoshop 2022 but I'm on social security so I didn't resubcscribe to cut down on expenses. Now elements is not responding. Any suggestions? Thanks

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2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Apr 18, 2023 7:34 PM UTC

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

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Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Apr 18, 2023 5:55 PM UTC

Try uninstalling and reinstalling.

Use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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