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T
ted29469991nu8i
Participant
April 18, 2023
Question

I can't open application elements 2023, It's not responding

  • April 18, 2023
  • 2 replies
  • 312 views

I just bought elements 2023, I'm installing on a mac mini. I used to subscribe to photoshop 2022 but I'm on social security so I didn't resubcscribe to cut down on expenses. Now elements is not responding. Any suggestions? Thanks

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2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
April 18, 2023

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 18, 2023

Try uninstalling and reinstalling.

Use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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