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Participant
January 2, 2025
Answered

I Can't open Photoshop Elements 2025 on M4 Mac mini

  • January 2, 2025
  • 3 replies
  • 895 views

I bought Adobe Photoshop Elements 2025 in December, 2024. I can't open the app. I tried uninstalling and reinstalling the app several times without any luck. I've found someone who has the similar issues with Photoshop, but haven't had any solutions.
The app expires in 3 years. I'd like to start to use the app as soon as possible.

 

I use Mac mini with the following spec.
Apple M4
Memory: 24 GB
OS: 15.2

 

The report says:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [26059]

VM Region Info: 0 is not in any region. Bytes before following region: 4370841600
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START

 

Anyone has the solution or is there something I should try?

Correct answer tad_a

I tried reinstalling the app after deleting all the Adobe related files, but still, I couldn't open the app. So I created a new user account on my mac and tried installing the app. This time, I can open the app.
This proves the app doesn't have a problem. I wanted to use the app on my original account. I struggled for a few more hours without any luck.

I eventually gave up using the app on my original account and decided to use the new user account as my main account. This is not the solution I was looking for, but I can finally use the app now.

3 replies

Participant
January 12, 2025

Same issue elements was running fine then bang it wouldnt open and i got this error message - photoshop elements 2024- running on a recent mc with software updated.

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Photoshop Elements 2024 [52881]
Path: /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/MacOS/Adobe Photoshop Elements 2024
Identifier: com.adobe.Elements2024
Version: 24.0 (20240321.Git.m1.7eee7ec) (24.0.0.0)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2025-01-12 16:41:46.9864 +0000
OS Version: macOS 15.3 (24D5034f)
Report Version: 12
Anonymous UUID: DA8355D0-3CF2-6943-7F18-1B4BCF4416C9


Time Awake Since Boot: 230000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Codes: 0x0000000000000001, 0x0000000000000018

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [52881]

VM Region Info: 0x18 is not in any region. Bytes before following region: 4306272232
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 100ac8000-101a98000 [ 15.8M] r-x/r-x SM=COW /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/MacOS/Adobe Photoshop Elements 2024

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 Adobe Photoshop Elements 2024 0x100adf998 sam::detail::ContextManager::Context() + 0
1 Adobe Photoshop Elements 2024 0x100af227c HbSAM::CheckCloudStatus() + 40
2 Adobe Photoshop Elements 2024 0x100b280f4 HbFGFeatures::CheckAndHandleSignInChange() + 136
3 Adobe Photoshop Elements 2024 0x100ad1334 -[AppDelegate applicationWillBecomeActive:] + 12
4 CoreFoundation 0x19746d360 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 148
5 CoreFoundation 0x1974fe20c ___CFXRegistrationPost_block_invoke + 88
6 CoreFoundation 0x1974fe154 _CFXRegistrationPost + 436
7 CoreFoundation 0x19743bf9c _CFXNotificationPost + 732
8 Foundation 0x1985f6fd4 -[NSNotificationCenter postNotificationName:object:userInfo:] + 88
9 AppKit 0x19b130728 -[NSApplication _handleActivatedEvent:] + 868
10 AppKit 0x19b9499a4 -[NSApplication(NSEventRouting) sendEvent:] + 1832
11 AppKit 0x19b550a50 -[NSApplication _handleEvent:] + 60
12 AppKit 0x19afd78bc -[NSApplication run] + 520
13 AppKit 0x19afae088 NSApplicationMain + 888
14 Adobe Photoshop Elements 2024 0x100b46030 main + 676
15 dyld 0x197010274 start + 2840

Thread 1:
0 libsystem_pthread.dylib 0x19738b0e8 start_wqthread + 0

Thread 2:: Dispatch queue: com.apple.WebKit.ServicesController
0 libsystem_kernel.dylib 0x197350c8c __ulock_wait + 8
1 libdispatch.dylib 0x1971ddfa4 _dlock_wait + 56
2 libdispatch.dylib 0x1971ddd58 _dispatch_thread_event_wait_slow + 56
3 libdispatch.dylib 0x1971ed0f4 __DISPATCH_WAIT_FOR_QUEUE__ + 368
4 libdispatch.dylib 0x1971ecca0 _dispatch_sync_f_slow + 148
5 WebKit 0x1bd3b0010 void std::__1::__call_once_proxy[abi:sn180100]<std::__1::tuple<WebKit::ServicesController::refreshExistingServices(bool)::'block-literal'::$_10&&>>(void*) + 112
6 libc++.1.dylib 0x1972b399c std::__1::__call_once(unsigned long volatile&, void*, void (*)(void*)) + 196
7 WebKit 0x1bd3af46c invocation function for block in WebKit::ServicesController::refreshExistingServices(bool) + 360
8 libdispatch.dylib 0x1971db854 _dispatch_call_block_and_release + 32
9 libdispatch.dylib 0x1971dd5b4 _dispatch_client_callout + 20
10 libdispatch.dylib 0x1971e4bd8 _dispatch_lane_serial_drain + 768
11 libdispatch.dylib 0x1971e5730 _dispatch_lane_invoke + 380
12 libdispatch.dylib 0x1971f09a0 _dispatch_root_queue_drain_deferred_wlh + 288
13 libdispatch.dylib 0x1971f01ec _dispatch_workloop_worker_thread + 540
14 libsystem_pthread.dylib 0x19738c3d8 _pthread_wqthread + 288
15 libsystem_pthread.dylib 0x19738b0f0 start_wqthread + 8

Thread 3:
0 libsystem_pthread.dylib 0x19738b0e8 start_wqthread + 0

Thread 4:: BridgeTalk
0 libsystem_kernel.dylib 0x1973524c8 __semwait_signal + 8
1 libsystem_c.dylib 0x1972316f0 nanosleep + 220
2 Adobe Photoshop Elements 2024 0x1017bb154 ScObjects::Thread::wait(unsigned int) + 64
3 Adobe Photoshop Elements 2024 0x1017ae58c ScObjects::BridgeTalkThread::run() + 196
4 Adobe Photoshop Elements 2024 0x1017badb0 ScObjects::Thread::go(void*) + 168
5 libsystem_pthread.dylib 0x1973902e4 _pthread_start + 136
6 libsystem_pthread.dylib 0x19738b0fc thread_start + 8

Thread 5:: Dispatch queue: com.apple.root.user-initiated-qos
0 libsystem_kernel.dylib 0x197354ffc kevent + 8
1 AdobeCrashReporter 0x104475f6c AdobeCrashReporterSignalHandler(int, unsigned int) + 572
2 AdobeCrashReporter 0x104479b18 __AdobeCrashReporterEnableSignalHandling_block_invoke + 48
3 libdispatch.dylib 0x1971db854 _dispatch_call_block_and_release + 32
4 libdispatch.dylib 0x1971dd5b4 _dispatch_client_callout + 20
5 libdispatch.dylib 0x1971ef6a0 _dispatch_root_queue_drain + 860
6 libdispatch.dylib 0x1971efcd8 _dispatch_worker_thread2 + 156
7 libsystem_pthread.dylib 0x19738c39c _pthread_wqthread + 228
8 libsystem_pthread.dylib 0x19738b0f0 start_wqthread + 8

Thread 6:
0 libsystem_pthread.dylib 0x19738b0e8 start_wqthread + 0

Thread 7:
0 libsystem_kernel.dylib 0x19735a940 __sigwait + 8
1 libsystem_pthread.dylib 0x197390a9c sigwait + 40
2 Adobe Photoshop Elements 2024 0x1017ca758 PtSignalThread::start() + 44
3 Adobe Photoshop Elements 2024 0x1017cea84 Pt::ThreadStartInternal(void*) + 36
4 libsystem_pthread.dylib 0x1973902e4 _pthread_start + 136
5 libsystem_pthread.dylib 0x19738b0fc thread_start + 8

Thread 8:: JavaScriptCore libpas scavenger
0 libsystem_kernel.dylib 0x1973526cc __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x197390894 _pthread_cond_wait + 1204
2 JavaScriptCore 0x1b6adeb20 scavenger_thread_main + 1328
3 libsystem_pthread.dylib 0x1973902e4 _pthread_start + 136
4 libsystem_pthread.dylib 0x19738b0fc thread_start + 8

Thread 9:
0 libsystem_pthread.dylib 0x19738b0e8 start_wqthread + 0

Thread 10:
0 libsystem_pthread.dylib 0x19738b0e8 start_wqthread + 0

Thread 11:
0 libsystem_pthread.dylib 0x19738b0e8 start_wqthread + 0

Thread 12:: WebCore: Scrolling
0 libsystem_kernel.dylib 0x19734ef34 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x1973615e4 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x197357ad8 mach_msg_overwrite + 480
3 libsystem_kernel.dylib 0x19734f27c mach_msg + 24
4 CoreFoundation 0x197478a3c __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x19747729c __CFRunLoopRun + 1212
6 CoreFoundation 0x197476724 CFRunLoopRunSpecific + 588
7 CoreFoundation 0x1974f19d0 CFRunLoopRun + 64
8 JavaScriptCore 0x1b5648e38 WTF::Detail::CallableWrapper<WTF::RunLoop::create(WTF::ASCIILiteral, WTF::ThreadType, WTF::Thread::QOS)::$_0, void>::call() + 52
9 JavaScriptCore 0x1b567db9c WTF::Thread::entryPoint(WTF::Thread::NewThreadContext*) + 244
10 JavaScriptCore 0x1b54aaeb8 WTF::wtfThreadEntryPoint(void*) + 16
11 libsystem_pthread.dylib 0x1973902e4 _pthread_start + 136
12 libsystem_pthread.dylib 0x19738b0fc thread_start + 8

Thread 13:: CVDisplayLink
0 libsystem_kernel.dylib 0x1973526cc __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1973908c0 _pthread_cond_wait + 1248
2 CoreVideo 0x1a07ed3a4 CVDisplayLink::waitUntil(unsigned long long) + 316
3 CoreVideo 0x1a07ec47c CVDisplayLink::runIOThread() + 504
4 libsystem_pthread.dylib 0x1973902e4 _pthread_start + 136
5 libsystem_pthread.dylib 0x19738b0fc thread_start + 8

Thread 14:: com.apple.NSEventThread
0 libobjc.A.dylib 0x196fc1eb0 lookUpImpOrForward + 72
1 libobjc.A.dylib 0x196fc1b84 _objc_msgSend_uncached + 68
2 SkyLight 0x19d3ce6d4 handle_decoded_event(SLSEventRecord*, void*) + 476
3 SkyLight 0x19cfbecdc CGSDecodeEventRecord + 68
4 SkyLight 0x19d3ce4c4 event_datagram_handler(unsigned int, CGSDatagramType, void*, unsigned long, void*) + 92
5 SkyLight 0x19cfbe428 CGSSnarfAndDispatchDatagrams + 908
6 SkyLight 0x19d3cee00 SLSGetNextEventRecordInternal + 304
7 SkyLight 0x19d12e580 SLEventCreateNextEvent + 20
8 HIToolbox 0x1a29d8b1c PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 64
9 HIToolbox 0x1a29d3204 MessageHandler(__CFMachPort*, void*, long, void*) + 60
10 CoreFoundation 0x1974a5d00 __CFMachPortPerform + 248
11 CoreFoundation 0x197478e28 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 60
12 CoreFoundation 0x197478d48 __CFRunLoopDoSource1 + 524
13 CoreFoundation 0x1974776a8 __CFRunLoopRun + 2248
14 CoreFoundation 0x197476724 CFRunLoopRunSpecific + 588
15 AppKit 0x19b109254 _NSEventThread + 148
16 libsystem_pthread.dylib 0x1973902e4 _pthread_start + 136
17 libsystem_pthread.dylib 0x19738b0fc thread_start + 8


Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000105096160 x2: 0x0000000000000001 x3: 0x0000600001efc0b8
x4: 0x0000600001efc0d0 x5: 0x0000600001efc0e8 x6: 0x000000016f335f90 x7: 0x000000016f334df0
x8: 0x000000016f3367e0 x9: 0x0000000000000002 x10: 0x0000000000000000 x11: 0x0000000000000002
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x00000000a9e96811 x15: 0x00000000a9c96030
x16: 0x000000019738ae18 x17: 0x0000000000000011 x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x000000016f336aa8 x21: 0x0000600002c9d520 x22: 0x0000600002ef2380 x23: 0x0000600002cc2ea0
x24: 0x0000000000000000 x25: 0x0000000000041400 x26: 0x0000000000000000 x27: 0x0000002d00000024
x28: 0x000000016f3369c8 fp: 0x000000016f336870 lr: 0x0000000100af227c
sp: 0x000000016f336770 pc: 0x0000000100adf998 cpsr: 0x60001000
far: 0x0000000000000018 esr: 0x92000006 (Data Abort) byte read Translation fault

Binary Images:
0x100ac8000 - 0x101a97fff com.adobe.Elements2024 (24.0 (20240321.Git.m1.7eee7ec)) <4756c187-5341-3c16-9d4e-f71604495c4c> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/MacOS/Adobe Photoshop Elements 2024
0x103b98000 - 0x103bf3fff libcurl.4.dylib (*) <e2bf5929-f988-3024-b962-81f245dcb5dd> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/libcurl.4.dylib
0x103c10000 - 0x103d33fff com.adobe.AdobeXMPCore (Adobe XMP Core 9.0 -c 0) <cd92e44c-d0fb-3241-bc11-b307294d4d48> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x104024000 - 0x104083fff VulcanControl.dylib (*) <ad6b2e06-cdb8-3544-b508-6e7b9f6db280> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/VulcanControl.dylib
0x103f34000 - 0x103fb3fff VulcanMessage5.dylib (*) <5ba60dd3-7277-3f06-a61a-dece9534947c> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/VulcanMessage5.dylib
0x1045e8000 - 0x104747fff com.adobe.AdobeXMPFiles (Adobe XMP Files 9.0 -f 0) <63460b3f-d686-3733-bae5-39efe448dd33> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x1040b0000 - 0x1041f3fff dunamis-ingest.dylib (*) <d01c1902-7b89-3ab5-be4e-fcda4a49de51> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/dunamis-ingest.dylib
0x104400000 - 0x104443fff libFloodgateManager.dylib (*) <b67ceef1-3949-33c4-9314-c001307741fc> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/libFloodgateManager.dylib
0x1048b8000 - 0x104973fff com.adobe.ems (1.0) <2c4287e9-b061-38a1-9adf-4b179e12ed7c> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/ems.framework/Versions/A/ems
0x1049d4000 - 0x104a5ffff com.adobe.AdobeScCore (ScCore 4.5.11) <c34ec831-f506-3d90-9de6-b0a05209b378> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x104aa4000 - 0x104b2ffff com.adobe.AdobeExtendScript (ExtendScript 4.5.11) <f1215b15-c4cc-3898-9809-1d89d34b5a8a> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript
0x10560c000 - 0x105877fff com.adobe.headlights.LogSessionFramework (*) <94cd7d4e-5df3-354b-aec8-70beddc91e99> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/logsession.framework/Versions/A/LogSession
0x104ef0000 - 0x1051effff com.adobe.amtlib (11.0.0.41) <1b90bb37-6fa5-3851-9e3a-fc5ee62c74fb> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x10445c000 - 0x10453bfff com.adobe.AdobeCrashReporter (12.3) <2da1b2c3-f857-3836-9de1-633e0f64d072> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x104d48000 - 0x104d8ffff com.adobe.ahclientframework (4.4.5.0) <6281ccac-ee33-3e7c-8102-8268d37381e9> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x1062e8000 - 0x1065effff AID.dylib (*) <48ab0572-0746-3eca-af29-c19ed9353d12> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/AID.dylib
0x105260000 - 0x1054bffff libcrypto.dylib (*) <de367764-1628-38b9-91e0-7375e3f488fb> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/libcrypto.dylib
0x104ca8000 - 0x104cf3fff com.adobe.CrashReporterClient (12.3.0) <f8ad023c-cace-303b-9e3a-98c7027d6e60> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Frameworks/CrashReporterClient.framework/Versions/A/CrashReporterClient
0x104ec0000 - 0x104ecbfff libobjc-trampolines.dylib (*) <9954d590-e413-35cf-b660-bc2de4134e8f> /usr/lib/libobjc-trampolines.dylib
0x1151a4000 - 0x115847fff com.apple.AGXMetal13-3 (323.16) <5dace250-02e9-34f4-bdff-e2839dbd7489> /System/Library/Extensions/AGXMetal13_3.bundle/Contents/MacOS/AGXMetal13_3
0x114fb8000 - 0x114fc7fff ELiveConfigureClient.dylib (*) <f9096f4c-6178-352a-8b31-e7e3f4f38bd7> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/ELiveConfigureClient.dylib
0x115164000 - 0x115173fff CEMPod.dylib (*) <8885e604-8c80-3f2c-bc00-52d083a3f8ec> /Applications/Adobe Photoshop Elements 2024/Adobe Photoshop Elements 2024.app/Contents/Frameworks/CEMPod.dylib
0x115a18000 - 0x115a7ffff com.apple.AppleMetalOpenGLRenderer (1.0) <4b574261-674d-3336-b8d1-8094f06030b8> /System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/MacOS/AppleMetalOpenGLRenderer
0x117000000 - 0x1178effff com.apple.audio.codecs.Components (7.0) <93f41635-05ac-3551-90eb-93e89731120f> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x1973fb000 - 0x1978effff com.apple.CoreFoundation (6.9) <348a6ffb-3093-3a39-8b48-529923623cfe> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x1985ed000 - 0x199435fff com.apple.Foundation (6.9) <35577ccb-4101-3e07-a12c-3398496401c1> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x19afa9000 - 0x19c3e5fff com.apple.AppKit (6.9) <fd0672d3-2bf0-3932-b1de-67bbcde60b3d> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x19700a000 - 0x19708bf7f dyld (*) <6480b2e4-201b-36f2-905d-e8589b43b397> /usr/lib/dyld
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
0x197389000 - 0x197395fff libsystem_pthread.dylib (*) <fba158c4-2eb3-3130-a201-dbbfa96a87ac> /usr/lib/system/libsystem_pthread.dylib
0x19734e000 - 0x197388fe7 libsystem_kernel.dylib (*) <8032cf92-1a2f-31e5-8d44-43ef24f63372> /usr/lib/system/libsystem_kernel.dylib
0x1971d9000 - 0x19721ffff libdispatch.dylib (*) <eb8b954d-cfd1-383c-bf15-6100d0281617> /usr/lib/system/libdispatch.dylib
0x1bccc9000 - 0x1bdd49fff com.apple.WebKit (20620) <a2428f68-54bb-30cd-b470-ec82767c5fe4> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x1972a5000 - 0x197332ffb libc++.1.dylib (*) <bbab286c-2e51-3d64-9ae3-a4102935fe32> /usr/lib/libc++.1.dylib
0x197223000 - 0x1972a4ffb libsystem_c.dylib (*) <c2d20e8f-ee15-3c1e-b323-60789b3e371d> /usr/lib/system/libsystem_c.dylib
0x1b54a4000 - 0x1b6cccf1f com.apple.JavaScriptCore (20620) <9e873eec-2c0b-34ad-ad90-9ddc36a168db> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x1a07ea000 - 0x1a084afff com.apple.CoreVideo (1.8) <18070f9b-422c-388a-b646-be785a92e32c> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x196fb8000 - 0x197009ca3 libobjc.A.dylib (*) <9273155a-e42c-38a4-a9e1-c7f5526ea8c3> /usr/lib/libobjc.A.dylib
0x19cfb4000 - 0x19d4e0fff com.apple.SkyLight (1.600.0) <f4c4cfc0-c07d-310c-b2ab-b7626e85cad0> /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/SkyLight
0x1a28d3000 - 0x1a2bdafff com.apple.HIToolbox (2.1.1) <594ec893-f002-3f09-bd1c-59e9b238dc8b> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0


-----------
Full Report
-----------

{"app_name":"Adobe Photoshop Elements 2024","timestamp":"2025-01-12 16:42:13.00 +0000","app_version":"24.0 (20240321.Git.m1.7eee7ec)","slice_uuid":"4756c187-5341-3c16-9d4e-f71604495c4c","build_version":"24.0.0.0","platform":1,"bundleID":"com.adobe.Elements2024","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.3 (24D5034f)","roots_installed":0,"name":"Adobe Photoshop Elements 2024","incident_id":"39D418AC-6291-42F6-8E93-BDA077160979"}
{
"uptime" : 230000,
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "iMac21,1",
"coalitionID" : 3808,
"osVersion" : {
"train" : "macOS 15.3",
"build" : "24D5034f",
"releaseType" : "User"
},
"captureTime" : "2025-01-12 16:41:46.9864 +0000",
"codeSigningMonitor" : 1,
"incident" : "39D418AC-6291-42F6-8E93-BDA077160979",
"pid" : 52881,
"translated" : false,
"cpuType" : "ARM-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2025-01-12 16:41:42.1210 +0000",
"procStartAbsTime" : 5715433369108,
"procExitAbsTime" : 5715549172120,
"procName" : "Adobe Photoshop Elements 2024",
"procPath" : "\/Applications\/Adobe Photoshop Elements 2024\/Adobe Photoshop Elements 2024.app\/Contents\/MacOS\/Adobe Photoshop Elements 2024",
"bundleInfo" : {"CFBundleShortVersionString":"24.0 (20240321.Git.m1.7eee7ec)","CFBundleVersion":"24.0.0.0","CFBundleIdentifier":"com.adobe.Elements2024"},
"storeInfo" : {"deviceIdentifierForVendor":"7B24CD18-CE36-599F-8006-11133B50C9B5","thirdParty":true},
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Model: iMac21,1, BootROM 11881.80.44, proc 8:4:4 processors, 8 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: iMac, Retina 4.5K (4480 x 2520), Main, MirrorOff, Online
Memory Module: LPDDR4, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Sep 28 2024 04:40:21 version 18.20.462.0.7.8.175 FWID 01-30d5bca9
IO80211_driverkit-1345.9 "IO80211_driverkit-1345.9" Dec 6 2024 19:57:59
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: Sonnics
Thunderbolt Bus: iMac, Apple Inc.
Thunderbolt Bus: iMac, Apple Inc.

Greg_S.
Community Expert
Community Expert
January 9, 2025

I believe the 3 years doesn't begin until the program has been installed and activated.

For others having similar problems with a newly purchased version, you can try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)

tad_aAuthorCorrect answer
Participant
January 9, 2025

I tried reinstalling the app after deleting all the Adobe related files, but still, I couldn't open the app. So I created a new user account on my mac and tried installing the app. This time, I can open the app.
This proves the app doesn't have a problem. I wanted to use the app on my original account. I struggled for a few more hours without any luck.

I eventually gave up using the app on my original account and decided to use the new user account as my main account. This is not the solution I was looking for, but I can finally use the app now.