I can’t see the upper tool bar in PSE 2019

Forum|Forum|6 years ago
April 5, 2020
4 replies
623 views

I mark some pictures to make a slideshow. In some seconds when the program starts to make the slideshow I can see the upper toolbar but then it disappears. It doesn't come back so I cannot edit the slideshow. Help me please. I have Photoshop Elements 2019.

Birgitta Wahlén

Problem or error

This topic has been closed for replies.

birgittaw95137715Author

Participant

Alright Got it..

birgittaw95137715Author

Participant

Hi.

No. It didn't help. I have reset both options and no. I have a big screen connected with a cable to my small pc. I unplugged it and restarted the oC. It didn't help. My problem is still there. I can see the upper toolbar for five seconds and then it disappears.
Birgitta

N

NidhiSachdeva

Participating Frequently

Hi Birgitta

can you please refer this article and try out the solutions mentioned there: https://helpx.adobe.com/elements-organizer/kb/troubleshoot-slideshow-video-playback-lavasoft-issues.html

Hopefully this should work:

Close Elements Organizer.

Open Registry Editor. To do this:
- Click the Start button.
- In the Run dialog box or Search box, type Regedit and press Enter. If prompted by User Account Control, click Yes to open the Registry Editor.

Navigate to HKEY_CURRENT_USER\SOFTWARE\Adobe\ElementsOrganizer\16.0\Organizer.

Create a string key named ‘ForceAngleGraphics’ and set its value to 13.

Re-launch Elements Organizer.

Kindly let me know how it goes.

Regards,

Nidhi

Greg_S.

Community Expert

. . . and if that doesn't work, tell us whether you have two GPUs enabled on your computer (a graphics processor integrated with your Intel CPU together with a separate graphics/video card). If you do, you can try disabling one of them.

J

John912435

Participant

I have this same problem with my 2020 version. The top toolbar disappears when I click to create slideshow. Also, if I want to click on anything that remains visible (like theme or audio buttons at the top left), I oddly have to click with my mouse about 3 inches under where it actually is to make it 'clickable.'

The Akash suggestion did not help. I'm not entirely sure what Greg is suggesting.... I have two screens operating with my computer. I disabled one and same issue occured with just one screen. Any additional help would be appreciated. Thanks.

- John

Greg_S.

Community Expert

John, it is not just two monitors that can be a problem with the Slideshow Editor, you may also have two GPUs. Some computers have a GPU that is integrated with their CPU and also a separate graphics card. Look under Device Manager and see what is listed under Display adapters.