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Question

I can't update Elements

Forum|Forum|4 years ago
January 29, 2022
4 replies
423 views

Hi, when I'm trying to update Photoshop Elements, the circle loads forever. I have try to close my Firewall and to close other Adobe applications from Activity Monitor. I'm on a Mac OS Monterey (latest version).

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Greg_S.

Community Expert

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. With your permission, Support can take control of your machine remotely and figure out the problem.

G

gpap1981Author

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Hi, chat doesn't work, as I can see.

G

gpap1981Author

Participating Frequently

Finally, I spoke to an agent, however he transfers the conversation to an expert. Once I have updates, I''ll write here.

Peru Bob

Community Expert

See here:

https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

G

gpap1981Author

Participating Frequently

Thanks, I already did these steps but I still can't update.

G

gpap1981Author

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I need a solution please.

G

gpap1981Author

Participating Frequently

I have Elements 2022.

G

gpap1981Author

Participating Frequently

When I'm trying to download Elements from Adobe website, always getting the erroe 113 (we are unable to reach Adobe servers). I first installed the software from CD.

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