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good_euphoria19800
Participant
Jan 16, 2024 6:21 AM UTC
Answered

I cannot install Photoshop Elements 2024 on my Windows 10.

The Installer pops up an error, saying "Sign in failed. Please retry to load sign-in window again." But I didn't see the sign-in window yet, and didn't enter any passcode either. Can someone tell me what issue it is and how to fix it? Thanks.

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    Glenn 8675309
    Glenn 8675309Correct answer
    Legend
    Jan 16, 2024 11:50 AM UTC

    Sounds like your anti - virus is involved.  Try turning it off for a bit and see how the installer runs. 

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    5 replies

    KELLY37778393ocpq
    Participant
    Jun 1, 2024 9:38 PM UTC

    Any other ideas, this is not working for me.  I am having the same problem and cannot reach adobe.

    Thanks.

     

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    Glenn 8675309
    Glenn 8675309
    Legend
    Jun 2, 2024 1:10 AM UTC

    Did you read, and do, my previous suggestions fro ma few months ago?

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    good_euphoria19800Author
    Participant
    Jan 17, 2024 6:39 AM UTC

    Thanks a lot for helpping me with this issue. Very appreciate it!

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    Glenn 8675309
    Glenn 8675309Correct answer
    Legend
    Jan 16, 2024 11:50 AM UTC

    Sounds like your anti - virus is involved.  Try turning it off for a bit and see how the installer runs. 

    Translate
    good_euphoria19800Author
    Participant
    Jan 17, 2024 6:36 AM UTC

    Yes!!! It works now, after I turn off anti-virus and firewall, and reboot the computer. Thank you very much, Glenn! Very appreciate your help!

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