I cannot save image in a viewable form..i.e. jpeg image ( elements 12 )

Question

I have recently re-installed photoshop elements 12, on my Win 7 home premium platform, but now find that I cannot save an image in a 'viewable' form ...i.e. jpeg

image..it only saves image as jpeg file unless I chose 'TIFF' format

I never had this problem before I re-installed elements 12

Peru Bob · Accepted Answer

Try resetting the preferences:Do one of the following:Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.from here:Preference file locations for Photoshop Elements and Premiere Elements

alanh61916673 · Answer

Thank you Peru Bob,I tried your suggestion and it did the trick,( have printed out your instructions in case same problem occurs again )Best WishesAlan

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