A

Anonymous

Answered

I have bought Photoshop Elements 13 for about 2 years ago and now I wanted to install it, but the serial-number with [xxxx] was not accepted (invalid).

Forum|Forum|9 years ago
January 12, 2017
3 replies
425 views

I have bought Photoshop Elements 13 for about 2 years ago and now I wanted to install it, but the serial-number [xxxx] on was not accepted (invalid). So, what can I do?

[serial number removed by moderator]

This topic has been closed for replies.

Correct answer jane-e

Also, try once again and double and triple check that you have the numbers entered correctly.

Take a screen shot (don't post it here) so you'll have it when Adobe Support asks if you entered it correctly.

Adobe Employee

Hi,

Please Contact Customer Care at the hyperlinked text itself to get your issue resolved.

Thanks,

Arshla

Community Expert

Correct answer

Community Expert

Also, try once again and double and triple check that you have the numbers entered correctly.

Take a screen shot (don't post it here) so you'll have it when Adobe Support asks if you entered it correctly.

Community Expert

Community Expert

Please do not share any more of your serial number here. These are public, user-to-user forums. For serial number issues, you will need to contact Adobe support.