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Participant
Oct 15, 2022 1:51 PM UTC
Question

I have got wrong serial number

I have installed Photoshop Elements 2022 on my Mac.

I get the message "invalid serial number" when I try to activate the program.

The serial number I got when I purchased is marked Elements 2023, maybe this is the problem.

How do I change?

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4 replies

Greg_S.
Community Expert
Community Expert
Oct 17, 2022 8:14 AM UTC

If you have purchased Elements 2023, I suggest you delete the trial version of Elements 2022 and download Elements 2023 from here. 

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Peru Bob
Community Expert
Community Expert
Oct 15, 2022 10:25 PM UTC

 


@Göran26610866eo8c wrote:

I have installed Photoshop Elements 2022 on my Mac.

The serial number I got when I purchased is marked Elements 2023


 

You can't use a PSE 2023 serial number on PSE 2022.

Adobe no longer sells PSE 2022.

 

 

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Glenn 8675309
Legend
Oct 15, 2022 4:10 PM UTC

how much did you pay for it?

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hatstead
Inspiring
Oct 15, 2022 3:04 PM UTC

Please review this tech note:

Find your serial number (adobe.com)

If this does not provide a solution for you, suggest that you contact Adobe directly.

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