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The Ancient Mariner
The Ancient Mariner
Participant
March 22, 2017
Answered

I have ordered the Windows version by mistake and need Mac..?

  • March 22, 2017
  • 4 replies
  • 565 views

Ouch.. I  can find nowhere to contact to get the order changed

    This topic has been closed for replies.
    Correct answer The Ancient Mariner

    Just finished an on-line chat with Adobe.. they were really charming and have resolved the issue..

    4 replies

    D
    drivanbr
    Participant
    January 21, 2023

    bought it today online from Best Buy in Northboro MA. HAVE A RECEIPT. Note that I specified for Mac with the order. Got Winows anyway. contact me at [Personal information removed by Moderator]

     

    thanks, Dr Brady

     

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    January 21, 2023

    @drivanbr, this is a user to user forum. We cannot help you with purchasing problems other than to point you in the right direction. Since the mistake was made by Best Buy I suggest you contact their Customer Service Dept. If you think you will be better off contacting Adobe Support, you can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

    D
    drivanbr
    Participant
    January 21, 2023
    Thank you for the info. Hope my user forum post didn’t go to the wider world of pirates, thieves, and thugs. Had too much contact info on it. Since it was posted in the wrong place anyway, can you nuke it for me?

    Thank you,

    Drivanbr

    “Be well. Stay well. See beauty and be happy.” —Navajo blessing.
    The Ancient Mariner
    The Ancient MarinerAuthorCorrect answer
    Participant
    March 22, 2017

    Just finished an on-line chat with Adobe.. they were really charming and have resolved the issue..

    ~graffiti
    ~graffiti
    Legend
    March 22, 2017

    That's good since this was the wrong forum.

      The Ancient Mariner
      The Ancient MarinerAuthor
      Participant
      March 22, 2017

      Yes indeed ~graffiti, I feel duly stupid for that false move as I was trying every avenue to locate a way to stop/correct the order and the Adobe Site led me to this wrong turn..

      The Ancient Mariner
      The Ancient MarinerAuthor
      Participant
      March 22, 2017

      My apologies .. it is Adobe Photoshop Elements 15 & Adobe Premiere Elements 15

      ~graffiti
      ~graffiti
      Legend
      March 22, 2017

      Ordered what? This is the forum for Adobe Acrobat Reader which is a free application.

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