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Participant
Nov 5, 2025 2:04 PM UTC
Question

I have Photoshop Elements 12, it's an old version but has served me well up to now.

I have Photoshop Elements 12, it's an old version but has served me well up to now. I had a hard drive failure which resulted in having to install a new drive, and I installed Windows 11 at the same time.  Everything has been reloaded, but Photoshop won't open, showing this Window -

 

 

- the product is registered on my Adobe account? What can I do? 

 

[Moderator: Moved to the Photoshop Elements forum]

 

1 reply

Inspiring
Nov 5, 2025 6:43 PM UTC

It askes you to log on with your adobe account. Since you wrote that the product is registered to your adobe account i would  first try to do what is asked, log in with your adobe account

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