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Jerry30574072jig9
Participant
June 18, 2023
Question

I'm not able to run Photoeditor

  • June 18, 2023
  • 1 reply
  • 162 views

Hi,
I just bought version Photoshop Elements 2023 for my desktop. After starting the Photoeditor program, I use a google account to sign in to the Adobe account. A new page will open with the message, "You're all set! You can now close this browser tab and go back to your application." But instead of the photo editor window, there is a blanc window. How to fix it?

    This topic has been closed for replies.

    1 reply

    Ranjisha Sengupta
    Ranjisha Sengupta
    Legend
    July 17, 2023

    Hi @Jerry30574072jig9 

     

    Thanks for reporting this. We're here to assist you.

    Do you see any error messages or pop-ups? Have you tried restarting or re-installing the application?

     

    Clearing the application cache can help resolve various issues. Go to the "Preferences" or "Settings" menu in Photoshop Elements and look for an option to clear the application cache. After clearing the cache, restart Photoshop Elements and check if the blank window issue is resolved.

    If that doesn't help, In Photoshop Elements, go to the "Preferences" or "Settings" menu and navigate to the "Performance" or "Display" section. Look for an option to disable the graphics processor (GPU) acceleration. Toggle off this option and relaunch Photoshop Elements to see if it resolves the blank window problem.

     

    Let us know how it goes.

     

    Best,

    Ranjisha

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